About the role
Swan is seeking a talented, fast-moving, and driven Technical Writer to join our Documentation team on a freelance basis. We’re a team of ambitious individuals driven by clear communication and a passion for continuous improvement. We tackle complex challenges collaboratively, and our team plays a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting-edge product. Our team owns a diverse range of content, including technical product documentation, localised help centre articles, engaging partner e-learning, intuitive UX writing, and vital partner communications. As a Technical Writer at Swan, you won’t just write; you’ll be a key enabler of our product’s success, directly impacting user adoption and satisfaction. ✨ Your mission As a Technical Writer, you will develop and refine a wide range of content across Swan’s documentation ecosystem. You are a highly driven go-getter who moves fast, balances multiple project schedules, and proactively collaborates across teams to deliver a unified, user-centric content journey. Your core
responsibilities include: Docs-as-code production and migration : Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX). Migrate existing content, such as help centre articles, into version-controlled repositories with peer review. Full content creation : Independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy. Smart tool and AI workflow execution : Responsibly use approved AI tools to improve workflow efficiency, leveraging your strong editorial eye to ensure all final content is high-quality, accurate, and human. Proactive collaboration : Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather
requirements, manage project expectations, and ensure absolute accuracy. Process and tool optimisation : Utilise our core tools (Zendesk, CMS, docs-as-code) effectively, suggesting smart improvements to content processes to help streamline the overall team workflow. Lifecycle and performance tracking : Manage the full lifecycle of individual content assets from creation to publication, and use established dashboards to track and report on your content’s performance.