Transaction Operations Associate

Responsibilities Transaction Execution & FX Support Guide partners through the end-to-end execution of cross-border and FX transactions, from initiation through settlement, ensuring each operation is completed accurately and on time. Serve as the operational point of contact for partners during live transactions, answering questions on rates, corridors, timelines, and next steps. Monitor in-flight transactions and proactively follow up with partners and internal teams to prevent delays and keep volume moving. Maintain clear, up-to-date records of transaction status and coordinate with Treasury and Product teams to resolve operational blockers. Partner Training & Enablement Run recurring training and enablement sessions to help partners use the Tensec platform confidently and follow best practices for executing transactions. Onboard partner teams onto transaction workflows and walk new users through their first operations until they're self-sufficient. Create and maintain simple guides, walkthroughs, and reference materials that reduce partner questions and speed up activation. Support & Issue Resolution Act as the first line of support for partner questions, incidents, and transaction troubleshooting, resolving what you can and escalating what you can't without delay. Identify and escalate transaction issues before they become partner-facing problems, coordinating across Compliance, Product, and local operations. Track recurring issues and feed patterns back to

the team to drive process and product improvements. Compliance & Documentation Support Ensure every transaction has the required documentation and information complete and accurate before it moves forward. Reporting & Coordination Prepare clear, well-organized status updates and summaries on transaction volume, issues, and partner activity for internal stakeholders. Build simple presentations and reports to communicate transaction status, bottlenecks, or process updates. Support the Commercial Lead with ad hoc reporting, data organization, and cross-functional coordination as priorities evolve.

Compensation,

Benefits and

Perks We offer a competitive base salary Aguinaldo Health insurance Meal vouchers Savings Fund (Fondo de Ahorro) Paid time off and local statutory holidays Learning and development budget This role follows a hybrid model. We ask that you're in our Monterrey office 3 days per week. Tensec is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. Tensec is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people of all backgrounds and identities to apply. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e., she/her, he/him, they/them). We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please let your recruiter know if you require an accommodation during the application or interview process.

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