About the role
About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx . The Opportunity We’re hiring a Senior Cloud Infrastructure Engineer to design, build, and evolve the cloud environment our entire platform runs on. This team owns the foundational infrastructure layer—networking, Kubernetes, cloud architecture, and core platform services. Your job is to make it secure, scalable, cost-efficient, and easy for engineers to build on. This is not an application development role. You will operate at the layer where bad decisions become outages, and good decisions disappear because everything just works.
Responsibilities Design and manage GCP project structure, networking, and core infrastructure Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability) Define and maintain infrastructure-as-code (Terraform) standards and patterns Improve system-level architecture for scalability, resilience, and performance Build reusable infrastructure patterns that product teams can safely adopt Reduce friction for developers while maintaining strong guardrails Partner with engineering teams to improve how services are deployed and operated Manage and evolve base observability systems (metrics, logging, tracing foundations) Build and maintain infrastructure for secrets management, IAM, and security primitives Ensure infrastructure is secure by default, not by exception Improve infrastructure reliability and reduce systemic risk Lead and contribute to incident response when infrastructure is involved Identify and eliminate infrastructure-level failure modes and bottlenecks Drive cloud cost visibility and optimization Build systems and practices that balance performance, reliability, and cost Partner with leadership to align infrastructure investment with business needs Shape infrastructure strategy across teams and services Drive adoption of standards and best practices across engineering Identify systemic issues and lead cross-team improvements