About the role
Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF. Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM. Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads. Ensure customer environments are optimized for health, resiliency, security, and performance—enabling production-scale AI use cases. Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. Identify and resolve technical blockers to accelerate go-live and ensure delivery excellence across key Factory engagements. Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities. Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux and Defender for Cloud. Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Experience working in a customer-facing role (e.g., internal and/or external). Experience working on technical projects Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
