About the role
Customer Success Manager (6 months contract) - CleverTap Return to jobs list Customer Success Manager (6 months contract) Job type: Full Time · Department: Customer Success · Work type: Hybrid São Paulo, State of São Paulo, Brazil Job details Application form
About
the Role: As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do: Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans). Develop an intimate understanding of your customers’ businesses, conduct health checks. Develop a network of champions within each account through education, coaching, and strong influencing skills. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews. Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Be an expert on trends and best practices for digital marketing and analytics. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from CleverTap by leveraging full platform functionality. Liaison between your customers and all the internal teams. Handle customer concerns with confidence, putting them at ease. What we are looking for? Must have: Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools. Knowledge and understanding of APIs, SDKs, and data analytics tools. Good to have: Understanding of customer lifecycle, retention strategies, and campaign management. Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing Measures of Success: Retention Rates: Client renewal and churn rates Product Adoption: Depth and breadth of platform features utilized by clients. ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback Expansion: Measured through upsell & cross-sell of our platform Who you will report to: Director - Customer Success
