About the role
Ready to be a Titan? ServiceTitan’s Pro Sales Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills.
Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention.
What You'll Do: Foster & build relationships with customers post-sale to identify upsell opportunities. Including: outbound prospecting, outreach to educate customers on new products/features, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience Ability to assess and accurately forecast sales activity and revenue goals Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest What You'll Bring: +2-3 years of experience in sales in a quota carrying role +1-2 years of closing experience in a SaaS/Software role strongly preferred Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred Responsible for upselling a suite of multiple products/services to external customers up to C Suite Connection and/or experience to the home services or construction industry is valued Strong analytical skills and proficiency in Salesforce a plus Self motivated/self starter mentality with the ability to think creatively on your feet Bachelor's degree preferred Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness