About the role
About USVC We’re on a mission to allow everyone to own a stake in the future being built by private technology companies. For decades, only a select few well-connected participants could access America's most promising private companies. That changes with USVC: a new SEC-registered fund by AngelList Asset Management that broadens access to venture capital, allowing retail investors to gain exposure to promising companies before they become well-known. USVC leverages AngelList’s network of 4,500+ active managers running 25,000+ funds and backing 13,000+ active startups to access exposure to tomorrow’s defining companies
About
the Role: USVC is seeking an Investor Services Specialist to own the self-directed investor experience. This supports every retail investor who puts capital in through usvc.com , from their first KYC check through their tenth reinvestment. You're the primary point of contact for USVC's investors: inbox, call center, onboarding support, and the escalations that could otherwise land with a regulator or on social media. You'll build the playbooks, FAQs, and automations that let investor support scale with the fund. \n
Responsibilities: Own email support for all self-directed investors across mediums (email, phone) Run investor onboarding support, including supporting compliance intake escalations Build and maintain agentic systems, automations and self-serve content (FAQs, help center) Manage investor communications re: tender offer notices, NAV/statement questions, tax-season (1099) support Maintain CRM and investor-record accuracy Feed recurring investor issues back to Product, Compliance, and Marketing Coordinate with Compliance on approval of investor-facing communication templates Coordinate with the fund administrator and custodian on statement, NAV, and settlement questions investors raise What we’re looking for: Clear, precise written communication: you're the voice of USVC to investors and the voice of investors internally High attention to detail and low tolerance for poor investor experiences 1-3 years running investor or customer support operations at a retail investment platform, transfer agent, fund servicer, or consumer fintech, in a regulated environment Track record turning repeat support volume into systems (FAQs, macros, automations) Actively applying AI to build leverage