About the role
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world. Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses. "Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein \n
Who you are Naturally organized and detail-oriented, you keep projects moving A confident communicator Empathetic and patient when teaching others new tools or processes Energized by helping customers succeed Comfortable juggling multiple customers at different stages Curious and eager to learn technical details without being an engineer Thrive in a fast-changing environment and can adapt quickly Collaborative and enjoy working cross-functionally What the job is Guide new customers through onboarding and implementation of our software Run regular check-in calls to make sure customers are set up for success Understand each customer’s business goals and tailor the setup to fit their needs Coordinate timelines and ensure projects stay on track through go-live Train customer teams on how to use the product and ensure adoption Troubleshoot setup issues and work with our engineering team when needed Partner with Sales to ensure a smooth handoff from the sales process Share customer feedback with Product and Engineering to improve the experience Continuously improve implementation processes for efficiency and impact Stay organized while managing multiple customers at various stages Learn to write simple queries over time Handle conflicts between deadlines and throughput Openly receive coaching and feedback Actively contribute to team & company goals Who you'll work with Account Executives who closed deals, to learn about customer expectations Small and medium manufacturers as customers Product Managers deciding how to navigate the roadmap Marketing Managers who will take your feedback into their lead generation efforts Engineers to help work through issues and learn about new releases Salary +