Strategic Customer Success Manager - Italian Speaking

The role... Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be fluent in Italian and English You are based in Europe - can sit remote. At Synthesia we expect everyone to... Be an owner Focus on outcomes over Inputs and Plans Make the journey fun Default to simple You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 The good stuff... In addition to being a part of a great team, working in a fun and innovative environment, we offer... 📍 A hybrid setting where you can work from our London office in Soho. 💸 A competitive salary + stock options in our fast-growing Series E start-up. 🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 🌴 25 days of annual leave + public holidays in the country where you are based. 🚲 Cycle to work scheme (London). 🥳 Regular socials and company retreats + and regular tasty lunches! 🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. 👉 A generous referral scheme. 🧓 Pension contribution/salary sacrifice. 💻 Work from home set up. 🚀 A huge opportunity for career growth as you’ll help shape a market-defining product. If you want to be a part of building a legendary company, COME JOIN US! 😊

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