About the role
Outset is revolutionizing how companies learn from their users. Our AI-moderated user interview platform delivers deeper insights than traditional surveys, bridging the communication gap between businesses and their customers. Using industry-leading real-time voice-to-voice technology and a custom, in-house Large Language Model, Outset enhances user interviews, minimizes latency, and ensures exceptional user experiences.
As part of the next generation of AI-driven customer research, Outset is building the infrastructure that empowers teams to truly understand their users. By addressing the complexities of real-time data streaming, analysis, and classification, Outset enables companies to accelerate product development, improve user satisfaction, and drive smarter strategic decisions.
What we're looking for?
We need someone with 3-10 years of software engineering experience building production-grade backend systems. You should be comfortable operating in ambiguity with high ownership and have a track record of leading projects from conception to deployment. Bonus points if you have familiarity with WebRTC, real-time data streaming, or AI/ML infrastructure.
What you'll do:
- Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
- Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
- Implement and refine our in-house Large Language Model and real-time interview technology.
- Lead projects from initial conception through production deployment, ensuring scalability and reliability.
- Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.
