About the role
Who We Are Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.
About
the role Serval is hiring a Technical Product Enablement Manager to build and scale the enablement engine for our fastest-growing organization. Unlike traditional enablement roles that focus on slide libraries and one-off trainings, this role sits directly on the critical path of customer impact: helping Deployment Strategists (DS) ramp faster, run stronger deployments, and confidently translate Serval’s capabilities into outcomes inside complex enterprise environments. Our customers experience Serval primarily through the work of our Deployment Strategists. A core responsibility of this role is accelerating a DS’s jump from onboarded to fully productive. With plans to grow to 40 to 60 DS by the end of the year, it is critical that we compress ramp time and accelerate impact as much as possible. You’ll build a scalable onboarding curriculum, plus high-leverage assets [playbooks, deployment guides, cheatsheets] that shorten time to first successful deployment as the org scales. This role also extends beyond our own team. You’ll own formalizing DS training and extending it to system integrators and future partners, and you’ll build a training and certification mechanism for our customers. As customers begin hiring dedicated Serval Engineers, we need world-class enablement and certifications that ensure every customer account is set up to succeed.