About the role
Regional Driver Operations Team Leader Africa Department: Market Operations & Supply Employment Type: Full Time Location: Nigeria Description As the Regional Driver Operations Team Leader – Africa , you will lead driver operations strategy across multiple African markets, driving initiatives to attract, activate, retain, and reactivate drivers. You will leverage market insights, data, and regional trends to optimize operational performance, manage budgets and KPIs, and identify growth opportunities.
The role requires close collaboration with cross-functional teams, oversight of market research and competitor analysis, and strong leadership to build and develop a high-performing regional team. Key
Responsibilities Drive strategy by designing and implementing initiatives to attract, activate, retain, and reactivate drivers through effective acquisition channels, tools, and team management. Analyze regional and market trends using reporting tools, socio-economic data, and user behavior insights to inform operational strategies. Manage budgets and KPIs while ensuring cost efficiency and alignment with business objectives. Conduct and oversee market research across new and existing regions, including user and stakeholder interviews, to generate actionable insights and improve products and services. Monitor competitors across targeted regions to identify market gaps, opportunities, and emerging trends. Drive cross-functional collaboration with Business Development, Marketing, Marketplace Efficiency, and other teams to achieve regional objectives. Lead and develop a high-performing team through transparent goal setting, performance management, and personalized development plans. Skills, Knowledge & Expertise Strong stakeholder management and partnership development skills. Excellent analytical, problem-solving, and communication skills. Experience in developing and executing driver acquisition, activation, retention, and reactivation strategies. Strong budget management and KPI tracking capabilities. Ability to analyze regional market trends and translate research findings into actionable business insights. Job
