About the role
Be the operational backbone of the product and engineering team — owning sprint discipline, backlog management, release coordination, and support operations so Design can focus on craft, Engineering can focus on shipping, and Leadership can focus on strategy.
Highly collaborative, facilitation-oriented role. Reports to and works closely with the co-founders, operating cross-functionally.
Core responsibilities: Owning the operational machinery means that your days will be different everyday. But here are a few things you could be doing day-to-day:
- Sprint operations & backlog management — run sprint planning with Product/Eng/Design, own the backlog as a living artifact (groom tickets, maintain prioritization, keep bugs sequenced), facilitate sprint rituals with named decisions in Linear, own the full release process (pre-launch checklists, QA coordination, release notes, cross-org comms).
- Support operations — oversee a team of support contractors in Zendesk, set priorities/quality/coverage, keep intake & routing clean, translate support signals into structured Linear tickets, identify automation opportunities.
Ideal traits: heat-seeking missile for operational pain; thrives in the hairy middle and respects ambiguity; warm, collaborative, low ego; genuinely energized by operational craft; obsessive about detail.
Required: >2 years in a role demanding operational rigor across multiple stakeholders (TPM, integrations, customer-facing technical, sales ops, business analysis, or adjacent). Detailed fluency with how software gets built (clean Linear tickets, real QA, release notes). Scrappy, AI-fluent, people-centric.
About Koodos Labs
Koodos Labs is a New York-based products and research company founded in 2020, focused on building personal context infrastructure for the next generation of the internet. Their flagship product, Shelf, is a personal data manager and social network that enables users to collect, control, and connect their personal context—memories, preferences, and consumption patterns—so AI agents can work for them. The company's mission is to give people custody of their memory and let AI work for them, not the other way around, positioning itself as a pioneer in user-centric internet infrastructure.
Job details
Salary
$100,000 - $150,000
Equity
Up to 0.5%
Location
New York City
Experience
2+ years
Funding
Total raised
$7M
Last stage
Seed
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.