<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!<br></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for an <strong>Operations Manager, Client Success</strong><span style="color: #e03e2d;">&nbsp;</span>to join our Wisdo&nbsp;team. The Operations Manager supports the full Client Success function, spanning Coaching and other client-facing programs, by managing the data, reporting, lifecycle design, and operational processes that help
the team run smoothly and scale. This role partners directly with Client Success leadership and cross-functional teams to define how customer performance, outcomes, and contractual commitments are measured, monitored, and reported, while keeping cross-functional work organized, on track, and clearly communicated to stakeholders.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="font-weight: 400;">This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.</span></em></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their implementation across
the team.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own and continuously improve operational workflows, including scheduling and program delivery structures.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance across all Client Success programs.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use dashboards and analytics tools (e.g., Looker or Mixpanel) to monitor program and operational performance and give leadership real-time visibility, partnering with Product on build out as needed.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Analyze client and engagement data using Excel, Google Sheets, and existing dashboards to identify trends, risks, and opportunities, and drive operational or program improvements based on those insights.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor client health indicators and proactively surface insights and risks to Client Success leadership to inform strategic decisions.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build, document, and maintain Client Success processes and SOPs that reduce manual effort and increase consistency across
the team.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead forecasting, capacity planning, and performance tracking through accurate data and reporting.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Help define scope, timelines, and ownership for cross-functional Client Success initiatives, and keep work on track.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage preparation and delivery of materials — including timelines and version control — for external review or approval processes required by client or partner agreements (e.g., payor audits, URAC/NCQA-related documentation, SOC 2 evidence requests).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain documentation and status updates so stakeholders across Client Success and cross-functional partners have a clear, current view of progress.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Product, Analytics, Engineering, Finance, and Sales to align on data definitions, reporting needs, and operational priorities.</li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About You</strong><span style="font-weight: 400;">&nbsp;</span></span></p>
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor's degree&nbsp;</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">4+ years of experience in Operations, Analytics, Project Management, or a related role, with a track record of owning processes and projects independently.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI) to monitor performance and communicate insights to leadership.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong attention to detail, sound judgment, and a genuine interest in process improvement.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable operating independently in a remote, fast-paced environment with shifting priorities.</li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>
Bonus Points</strong></span></p>
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience in healthcare, digital health, behavioral health, or another regulated environment.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with SLAs, KPIs, or outcomes-based reporting in a payor or health plan context.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with CRM or coaching/engagement platforms.</li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>
benefits including disability, basic life or pet insurance, etc.</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</span></li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>
Compensation</strong></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external
compensation benchmarks, which we regularly evaluate to ensure we pay competitively.</span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">The base salary range for this role is between $75,000 - $85,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Talkspace?&nbsp;</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!</span></p>
<h3><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">EQUAL OPPORTUNITY EMPLOYER</span></h3>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.</span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Diversity</strong></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Equity</strong></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Inclusion</strong></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Belonging</strong></span></p>
<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.</span></p>
About Talkspace
Talkspace provides an online platform that delivers mental health services through digital communication with licensed therapists and psychiatric providers. The platform connects individuals with mental health professionals who offer therapy and psychiatric care through text messaging, audio messaging, live chat, and video sessions within a secure web or mobile interface. Users complete an intake process and are matched with licensed clinicians who provide counseling and treatment for conditions such as anxiety, depression, stress, trauma, and relationship issues. The service includes therapy programs for individuals, couples, and teenagers, along with psychiatric evaluations and medication management delivered by licensed medical providers. Patients communicate with clinicians asynchronously through messaging or participate in scheduled real-time video or audio sessions depending on the selected service plan. These interactions take place in encrypted therapy rooms that allow users to share messages, voice notes, or video recordings with their providers.
Talkspace also develops digital tools that support mental health care delivery, including self-guided resources and technology used to analyze anonymized therapy data to assist clinicians and identify risk patterns. The platform collaborates with health plans, employers, and public programs that provide access to virtual therapy as part of insurance benefits or employee assistance programs. Through its digital infrastructure, Talkspace functions as a telehealth service provider that enables remote psychotherapy, psychiatric care, and mental health support using licensed clinicians and online communication tools.
