Inside Sales Manager

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care. 

As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others.

Responsibilities

• Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
• Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
• Demonstrate ability to improve individual and team performance results through coaching
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
• Achieve all performance targets as determined by the company
• Effectively interview, hire, and train high-performing sales representatives
• Responsible for creating a team culture that starts with the client and works backwards.
• Manage day-to-day sales performance of all team members and deliver timely feedback on results.
• Drive accountability and consistent performance management for results within the team
• Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement.
• Responsible for identifying and addressing inefficiencies in sales processes and tools.
• Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
• Maintain high employee engagement in a remote work environment
• Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.
• Reports directly to the Sr. Sales Manager and has a 1:15 ratio of employees to lead, mentor, motivate and conduct performance management.

To succeed in the role, you’ll need:

• An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required
• Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
• Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
• Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
• A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
• The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes.
• The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
• 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
• Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.

Education/Experience Requirements

• Completion of 4-year bachelor’s degree or equivalent experience
• 2+ years of inside sales management experience preferred
• 3+ years of sales experience
• Remote leadership experience preferred
• Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team
• Experience executing sales plans and reviewing metrics
• Demonstrated ability to implement and train sales teams in strategic selling techniques
• Ability to work some evenings and weekends

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