About the role
Service Ops Analyst- Japanese Speaking This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales
compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.
Responsibilities: Provides high-level support for sales processing activities for multiple business areas or groups. Supports services renewal quoting Demonstrates mastery across all sales processing areas, including: pricing and creating quotes for the most highly-complex deals registering information and producing documentation order execution, billing and invoice production configuration of order systems according to process standards and with limited customization Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance standards Evaluates order documentation, methods, and reports works with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy Provides guidance to and may directly supervise the work of less-experienced staff members. Education and Experience Required: High school or equivalent secondary education certification required Bachelor's degree preferred. Typically 6+ years experience Knowledge and Skills: Mastery in Japanese and local language. High-level administrative and overall documentation and information management skills leading and overseeing the work of teams to perform tasks Proficient in multiple word processing, spreadsheet, and presentation software packages Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search Expert understanding of basic and advanced order processes, systems configurations and documentation