About the role
Position Overview
The Valet Captain handles every element of the exterior and arrival operations - valet, door service, curbside logistics, and the visible front-of-house presence that greets every tenant and guest
Core Responsibilities
The Valet Captain handles every element of the exterior and arrival operations - valet, door service, curbside logistics, and the visible front-of-house presence that greets every tenant and guest
Core Responsibilities
- Arrival Experience: Ensure that every interaction in the arrival zone reflects the building's Class X standard without exception.
- Service Standards & Choreography: Ensure consistency across every shift and every team member.
- Visibility: Serve as a visible, welcoming, modeling presence within the arrival zone throughout the day.
- Valet Operations: Oversee all valet operations including vehicle intake, parking, retrieval, and key management with full accountability for vehicle safety, service speed, and guest experience. Ensure all valet staff hold valid Florida driver's licenses and operate vehicles with the care expected in an ultra-luxury environment.
- Traffic & Curbside Management: Manage traffic flow and curbside logistics to ensure an unobstructed, organized, and elegant arrival zone always. Anticipate high-volume periods, events, and VIP arrivals and prepare the team accordingly.
- Vehicle & Documentation Protocols: Maintain accurate vehicle logs, damage documentation protocols, and end-of-shift reconciliation procedures. Ensure all records are complete, accurate, and available for review at any time.
- Coaching & Performance Management: Deliver real-time coaching to maintain the team's service edge. Address performance gaps directly and promptly - the arrival zone standard is non-negotiable.
- Cross-Departmental Coordination: Partner closely with the Concierge Manager, Security, and Facilities teams to ensure smooth operational flow throughout the building's arrival zone. Communicate anticipated arrivals, VIP visits, and event-driven traffic volumes to relevant departments in advance.
- Tenant Relations: Handle tenant concerns related to arrival service professionally and with full ownership. Resolve issues at the point of contact whenever possible - escalate only when necessary and always with full context.
- 1-2 years of experience as Valet Captain in a luxury hotel, resort, or premium residential environment
- Valid Florida driver's license with a clean driving record; confident ability to operate a wide range of vehicle types including high-end and exotic automobiles
- Impeccable professional presentation
- Strong logistical thinking and the composure to manage high-volume arrival periods - tenant events, peak arrival windows, and VIP visits - without compromising service quality
- Clear, professional communication with team members and tenants alike; equally effective giving direction and receiving it
- Physical stamina for a role that is active, exterior-facing, and requires sustained presence throughout the shift
- Bilingual English/Spanish strongly preferred given Rivani's resident community and BBM workforce
- Ability to stand, walk, and remain active outdoors for extended periods in a Miami climate
- Ability to open and close doors, assist with luggage and packages, and perform physical hospitality tasks throughout the shift
- Comfort operating in exterior conditions including heat, humidity, and inclement weather as required
- A natural front-of-house presence - you light up the arrival zone without trying
- Operationally sharp: you anticipate traffic, events, and high-volume windows and prepare for them before they arrive
- Proud of how Rivani looks to the world - you take the building's first impression personally
- Calm, composed, and solution-focused when the arrival zone gets busy or unpredictable
- Genuinely hospitable - you are not performing warmth, you mean it