About the role
About
the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. What you will do : Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration. Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data Support and debug both Rippling-managed and custom data connectors Provide technical guidance and expert advice to customers with regards to their effective and optimal use of the products Provide feedback on system tools, product features, and other potential customer pain points. Work in a highly technical capacity, ensuring success for our new and existing customers Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction. What you will need : Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred 1-4 years of customer support experience in a Technical Support domain Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered) Experience building or troubleshooting REST APIs Understanding of Data Warehousing fundamentals and concepts Good understanding of ETL Flexibility with changing job duties and
