About the role
Customer Support Specialist Department: Global Customer Support Employment Type: Full Time Location: India Description We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Hindi and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system. The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information. Join us to be the voice of our brand and help continuously elevate our customer experience! Key
Responsibilities • Handle multiple live chat conversations simultaneously with customers. • Respond to customer inquiries in a timely, accurate, and professional manner. • Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction. • Resolve customer issues efficiently and escalate complex cases to higher-level support when required. • Document customer interactions and update customer records accurately in the CRM. • Follow up on unresolved cases to ensure proper and satisfactory resolution. • Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support. • Exceed customer expectations by providing accurate information and an excellent service experience. Skills, Knowledge and Expertise Fluency in Hindi and English (both spoken and written). Strong digital literacy. Excellent data entry and writing skills. Good knowledge of Google products (Google Sheets, Google Docs). Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions. Strong verbal and written communication skills. Fast and accurate typing skills Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho . Job
Benefits Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final
