About the role
Narvar is growing! We are hiring a Principal Product Manager to build the platform that every Narvar merchant — and every Narvar product team — depends on. Merchant Experiences is the operating system for how 1,500+ enterprise retailers configure, automate, and get value from Narvar. It powers onboarding, configuration, AI automation, and self-service across every Narvar product. Some of it exists today, but much of the architecture, product strategy, and experience is yours to define. This is a chance to build a foundational platform close to the ground up — as an internal founder — and set the patterns every other product team builds on. You'll be measured by a simple thing: how much faster every other Narvar product team can build because your platform exists. This isn't another admin console. It's leverage. For this role, you should be located in Canada and able to work within EST/EDT or PDT/PST hours. We are fully remote.
What you'll own 1. Platform vision and architecture — Define and launch the first generation of a unified merchant experience platform: the shared services, patterns, and foundation every other Narvar product team builds on. Set the vision that keeps the work pointed in one direction. 2. Onboarding and self-service — Own merchant onboarding, configuration, and in-product guidance. Cut onboarding effort by shifting high-touch work into clean, self-service experiences merchants can complete on their own. 3. AI agents and workflow automation — Ship AI-powered agents and workflows that measurably improve merchant productivity and automate the manual work of configuring and running Narvar. 4. Permissions, entitlements, and shared services — Own permissions and entitlements and the shared merchant services every Narvar product depends on, handling complex constraints like localization and role-based access without sacrificing a clean experience. 5. Build and ship, hands-on — Break big problems into small releases, write specs, prototype, dig into data, and work shoulder-to-shoulder with engineering and design. Bias hard toward putting something real in front of merchants and iterating against their feedback. 6. Cross-team adoption — Partner across every product team to turn their merchants' needs into reusable capabilities, and drive adoption so multiple teams are building on the platform. Align many teams toward one direction without relying on authority. In your first year Launch the first generation of a unified merchant experience platform. Get multiple product teams adopting shared platform capabilities. Cut merchant onboarding effort through self-service. Ship AI-powered workflows that measurably improve merchant productivity. Establish the product foundation for Narvar's next generation of merchant experiences.
