About the role
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work within our Professional Services team to lead multiple customer engagements and projects that drive adoption and usage for Zenoti system features, integrations and solutions with our existing customers Ensure engagements and projects are well defined and planned, executed efficiently, and delivered with high quality and predictability. Collaborate with Customer Success Managers and Solution Consultants to drive solutions, proposals, SOW etc. from pre-sale to position value proposition(s) for engagements with customers. Manage and maintain project engagement information including
requirements definition, scope, solutions, costs estimates, schedules, metrics, status reporting etc. Manage customer expectations and relationships throughout the engagement lifecycle for scope and objectives aligned with customers. Manage and track solution delivery to completion with planned tasks, risks, issues and unknowns with defined resolution plans Manage internal and external cross team dependencies and coordinate across teams on initiatives and blocking issues while appropriately escalating issues requiring attention with product, support and other teams. Help with Professional Services team allocation, delegation and assignments Drive information sharing, and capturing and disseminating best practices across Professional Services team to define and enhance Project Management (PM) handbook. Address customer issues and concerns in a timely fashion to ensure customer satisfaction. Stay up-to-date with product knowledge, business flows, solutions sales process and industry news and market dynamics. Maintain complete documentations and follow organizational processes to ensure successful adoption and usage of Zenoti products. What skills do I need? Strong logical, analytical and problem solving skills. Excellent communication and collaboration skills especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions. Ability to work in a fast-paced, dynamic start up environment Ability to understand customer scenarios and entire system solutions to deliver on customer solution projects and engagements with team members to meet customer expectations. Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet Good understanding of Agile project management methodologies. Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions. Proven track record of delivering on-time and in-scope project completion Experience in implementing cloud SaaS solutions and/or working in IT projects a plus Experience in software development a plus Experience in the beauty, wellness, spa, salon or fitness industry a plus Zenoti Pay Range $90,000 — $120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,