About the role
About HUD
HUD is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25.
About the role
We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.
Responsibilities
-
Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)
-
Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward
-
Resolve contract, onboarding, and platform blockers by working with the right internal owners
-
Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
-
Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur
Experience
You may be a good fit if you have:
-
Experience in customer operations, business operations, consulting, or similar roles
-
Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate
-
Comfort managing many small but important threads at once
