About the role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. This is your chance to design the consumer experiences that make brands win. We're looking for a passionate, high-energy designer who can create delightful post-purchase experiences for millions of consumers. You'll own design for our consumer-facing commerce applications - subscriptions portals, order tracking, international checkout, and the experiences that turn one-time buyers into loyal customers. What makes this role special: Consumer delight at scale: Your designs touch millions of end consumers across hundreds of leading brands Direct business impact: Drive conversion rates, return completion rates, and customer satisfaction scores Vision storytelling: Get engineering teams excited about the why behind your designs - help them see the consumer's emotional journey AI-powered velocity: Leverage AI design tools to rapidly prototype and iterate on consumer experiences Collaborative environment: Work within a growing 5-person design team while partnering directly with product and engineering You'll create experiences for consumers at their most critical moments - tracking their order, initiating a return, or resolving a delivery issue. This isn't about building forms; it's about designing experiences that reduce anxiety, build trust, and create loyalty during moments that can make or break a brand relationship. The opportunity: Own the design vision for consumer-facing commerce experiences while being part of a collaborative design team that's establishing design excellence across Stord's platform. If you're energized by consumer psychology and love helping engineers understand the emotional stakes of post-purchase experiences, this role will challenge and fulfill you.