About the role
Overview Job Title- Project Coordinator, PS Location: Bangalore. Position Summary The Resource Coordinator is responsible for supporting the efficient allocation, scheduling, and utilization of Professional Services resources across customer projects, managed services engagements, and internal initiatives. This role serves as a critical link between Delivery Managers, Project Managers, Practice Leaders, and consultants to ensure the right resources are assigned to the right work at the right time. The Resource Coordinator maintains resource schedules, supports forecasting activities, identifies staffing risks, and helps optimize utilization while balancing customer commitments, employee development opportunities, and business priorities. Key
Responsibilities Resource Planning & Scheduling Coordinate resource assignments across implementation, consulting, development, training, managed services, and support engagements. Maintain resource schedules and capacity plans within the PSA/resource management system. Assist with staffing new projects, change orders, managed services requests, and escalation needs. Monitor consultant availability, PTO, holidays, and other capacity impacts. Support resource leveling efforts to balance workloads across teams and regions. Ensure resource assignments align with required skills, certifications, experience, and customer needs. Forecasting & Capacity Management Maintain short-term and long-term resource forecasts. Support weekly and monthly resource planning reviews. Identify upcoming resource shortages, excess capacity, and scheduling conflicts. Assist leadership with hiring justification by providing capacity and demand analysis. Track forecast accuracy and resource utilization trends. Operational Support Create and maintain resource requests, assignments, and staffing records. Ensure project staffing information is accurate and up to date. Support onboarding coordination for new consultants and contractors. Assist with project transitions, resource replacements, and escalation staffing needs. Coordinate with managers to resolve resource conflicts and priority changes. Reporting & Analytics Prepare utilization, capacity, and forecast reports for leadership. Monitor key delivery metrics related to staffing effectiveness. Track billable utilization and identify opportunities to improve resource deployment. Analyze staffing trends and provide recommendations for operational improvements. Maintain dashboards and reporting used during delivery and operational reviews. Collaboration & Communication Partner closely with Project Managers to understand upcoming project needs. Work with Delivery Managers and Practice Leaders on staffing priorities. Communicate staffing updates, conflicts, and risks to appropriate stakeholders. Support cross-functional coordination between Services, Sales, Enablement, and Customer Success teams. Promote proactive resource planning and scheduling best practices.