Dispatch Manager

the team is enforcing it consistently Oversee EV charge planning strategy to prevent delivery delays across the fleet Review and maintain accuracy of dispatch systems and TMS data across

the team Track, analyze, and report on team level KPIs including on-time rates, empty miles percentage, load assignment turnaround, and compliance scores Identify trends in operational issues and drive process improvements to prevent recurrence Build and update dispatch policies and standard operating procedures as needed Support hiring, onboarding, and training of new dispatchers Partner with Operations leadership on staffing needs, shift coverage, and scheduling Ensure smooth shift handoffs and continuity of coverage across time zones as needed What You'll Bring To The Table: 4+ years of logistics or dispatch experience, including experience leading or mentoring others Proven ability to manage a team while remaining hands on with day to day dispatch work Strong working knowledge of freight industry standards, processes, and compliance

requirements Intermediate to advanced IT proficiency and comfort with logistics and dispatch technology platforms Strong written and verbal communication skills in English Demonstrated ability to resolve complex operational issues independently and under time pressure Experience setting and tracking KPIs and holding a team accountable to targets Adaptability to fast changing priorities, processes, and policies Strong organizational and prioritization skills, especially when managing multiple concurrent issues Desired Experience : Prior experience managing dispatch operations for an EV or sustainable transportation fleet Familiarity with dispatch and tracking platforms Experience coordinating dispatch teams or freight movement across multiple time zones At Nevoya, we believe diverse teams build better solutions. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role. If you have any other questions please email our Recruiting Team directly @ [email protected]

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