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the role Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our SSB customers (startups and small to medium sized businesses) to implement and drive the adoption of Rippling’s suite of products. You will leverage deep knowledge of Rippling’s products as well as strong commitment to customer experience. What you will do Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, HR Services, Global Payroll,

Benefits Administration, IT platform, and various other products Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals Drive adoption of purchased products Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements Support in the development and documentation of processes and best practices What you will need 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company. Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment. Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience. Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams

Bonus 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll,

Benefits, Identity Management, Device Management, etc). Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. #LI_Hybrid

Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places.

Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock.

Implementation Manager, SSB

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