About the role
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes. The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring
the team of Technical Architects. You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. Key
Responsibilities Team Leadership: Hiring, growing, and retaining a team of Professional Service Technical Architects. Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth. Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric
requirements. Active sync with Partner, delivery enablement & address performance Customer Engagement: Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders. Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations. Operational Excellence: Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers. Perform Governance & audits of Technical Architecture design and deliverables quality Drive team contribution to Technical Architecture Practice evolution and initiatives Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem. Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams