About the role
About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact IT Operations and End User Support What You Can Expect • Provide L2/L3 deskside and remote support for Windows and macOS devices. • Manage end-to-end IT onboarding, including provisioning, MDM enrollment, software configuration, and access validation. • Manage the hardware asset lifecycle, including inventory, refresh, and decommissioning. • Execute IMAC activities while maintaining defined SLAs. • Coordinate IT procurement for accessories, peripherals, and consumables. • Operate and maintain Zoom Rooms, video conferencing systems, video walls, and hybrid meeting infrastructure. • Administer Zoom Rooms, including firmware updates, room profiles, and scheduling integration. • Perform preventive maintenance and AV health checks. • Manage AV incident response, troubleshooting, vendor coordination, and documentation. • Support AV
requirements for town halls, executive meetings, and customer visits. • Maintain AV documentation, runbooks, and escalation procedures.
What We're Looking For Must Have: • 4–8 years of on-site IT support in a GCC, MNC product company, or R&D environment. • Experience administering Zoom Rooms and enterprise AV hardware (Neat, Logitech, Poly, or equivalent). • Windows endpoint administration including OS provisioning, Intune or JAMF, hardware troubleshooting, and software deployment. • Strong macOS support experience. • Networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting). • Experience with ServiceNow or similar ITSM tools, including SLA ownership and documentation. • Strong communication and stakeholder management skills. Good to Have: • JAMF administration (policies, smart groups, scope management). • Zoom Phone or Unified Communications administration. • CrowdStrike, Intune Compliance Policies, or BeyondTrust EPM experience. Additional