Director, Technical Support

the team actively experiments with and adopts AI tooling to amplify their impact. Identify and implement process improvements that reduce time-to-resolution and increase first-contact resolution rates. Operational Excellence: Design and optimize escalation paths, on-call processes, and incident management workflows. Partner with Support Operations to ensure tooling, reporting, and workforce planning support

the team's growth. Champion a culture of continuous improvement, knowledge sharing, and technical excellence across the organization.

Qualifications: 8+ years in technical support, support engineering, or customer experience leadership, preferably in SaaS or platform companies. Proven track record of building and scaling high-performing global technical support teams. Deep experience partnering with Product and Engineering organizations to drive customer outcomes and product quality. AI-native mindset with demonstrated success using AI tools and automation to scale operations and improve quality. Strong technical acumen: able to engage credibly on product architecture, integrations, APIs, and complex troubleshooting. Data-driven leader who uses metrics to inform strategy, prioritize investments, and hold teams accountable. Excellent communication skills with the ability to influence senior stakeholders across GTM and EPD. Strategic thinker who can zoom out to set direction and zoom in to solve problems when needed. Passion for building exceptional customer experiences and developing talent. Unsure if you meet all the

qualifications of this job description but are deeply excited

about

the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @ clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected]. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at [email protected].

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