About the role
About Neuralink: We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world. Team Description: For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording processing, and many other functions.
The team builds critical systems and processes that safely accelerate our progress along the company's critical path. Job Description and
Responsibilities: Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects. Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji) Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra) Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security Required