CSM

Key

Responsibilities Buyer & Stakeholder Management Own relationships across CFO, Treasury, Finance Ops, and IT teams Build strong advocacy at middle management levels Manage escalations, reviews, and quarterly strategic discussions Act as the single point of accountability for buyer programs Program Scaling & Optimization Drive invoice flow growth and vendor participation Identify and resolve program bottlenecks Guide buyer-side decisions on policy, rates, and capital allocation Ensure smooth integrations and post-go-live support Data & Analytics Track program performance across key metrics Perform basic analysis to identify trends and opportunities Translate insights into clear actions for internal teams and buyers Use data to support strategic conversations and decisions Expansion & Cross-Sell Identify SaaS automation and lending opportunities Drive buyer-led vendor conversion initiatives Support nuanced conversations around rates, approvals, and urgency cases What We’re Looking For Experience 1–4 years of experience in: B2B fintech SaaS program management Enterprise customer success Consulting / operations with client exposure Skills Strong stakeholder management and communication Analytical mindset with comfort around data Structured problem solving Commercial awareness Mindset Ownership > execution Proactive, not reactive Comfortable in ambiguity High accountability and bias for action This role directly drives: Program scale and revenue growth Buyer satisfaction and retention Cross-sell and expansion opportunities