About the role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HARDWARE RELIABILITY SPECIALIST, GATEWAY (STARLINK) SpaceX is leveraging our experience building rockets and spacecraft to deploy Starlink, the world’s largest satellite constellation and most advanced broadband internet system. We provide reliable and fast internet to millions of users worldwide, including populations with little or no connectivity, rural communities, aircraft, watercraft, and places where existing services are unreliable, too expensive, or disconnected by natural disasters. We design, build, test, and operate all parts of the system: thousands of satellites and consumer antennae that allow users to connect within minutes of unboxing. The Starlink team is seeking out the best-in-class professionals to maximize Starlink’s potential for communities and businesses around the globe. The success of Starlink depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. We are looking for talented reliability specialists to take ownership of production quality and reliability for state-of-the-art manufacturing processes across Starlink user terminal production (a high-volume manufactured product that consumers will have in their homes). Your work will form the backbone for millions of next-generation devices used all over the world. For homes, schools, businesses, vehicles, planes, or boats, this team plays an instrumental role in ensuring high-speed connectivity is available to all who need it.
RESPONSIBILITIES: Execute production non-conformance management processes including MRB, vendor defects, quality audits, and production containments for various Starlink manufacturing lines. Drive root cause, resolution, and preventative actions Analyze production defect data and hold quality reviews to drive root cause and corrective action. Identify continuous improvement opportunities for yield, performance and scrap Assist production in developing process improvements and provide training to production technicians to ensure Starlink standards are being met Monitor production first pass yield (FPY) and true yield to maintain a stable production environment capable of meeting the required production rate, reliability, and cost Ensure successful transition of products from development to high volume production Build relationships with cross-functional groups including manufacturing engineering, design engineering, supply chain, and customer support to identify, reduce, and ultimately eliminate impacts from production defects Perform area audits in compliance with ISO 9001 standards BASIC