About the role
Job Application for Manager, Carrier Operations at Flexport Back to jobs Manager, Carrier Operations Chicago, Illinois, United States Apply About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Flexport is seeking a Manager, Carrier Operations to drive the tactical execution and day-to-day performance of our parcel transportation network. Reporting directly to the Senior Manager of Carrier Operations , you will be the front-line lead for carrier accountability, ensuring our partners meet the rigorous On-Time Delivery (OTD) and On-Time Pickup (OTP) standards our merchants expect. You will turn performance data into action and maintain the operational pulse of the network. What You Will Do: Execute Carrier Performance & Accountability Daily Operational Lead : Serve as the primary point of contact for day-to-day engagements with national and regional carriers. Performance Monitoring : Conduct weekly carrier sessions and monthly deep-dives to track compliance with SLAs, focusing specifically on OTP and OTD excellence. Rapid Resolution : Act as the first point of escalation for real-time performance issues, executing recovery programs to mitigate merchant impact. Dashboard Management : Maintain and utilize reporting dashboards to ensure partners are consistently meeting performance thresholds. Support Strategic Initiatives & Procurement RFP Support : Assist the Senior Manager in the execution of RFPs by gathering requirements and validating carrier data for parcel and regional delivery modes. Financial Integrity : Perform regular audits of carrier invoices to identify discrepancies and ensure billing accuracy across the network. Operational Implementation : Help execute "Special Ops" and strategic initiatives by translating long-term plans into actionable daily tasks. Cross-Functional Collaboration Bridge Tech & Ops : Work with internal Product and Engineering teams to troubleshoot tool issues and provide feedback on operational pain points. Warehouse Alignment : Partner closely with Warehouse and Fulfillment teams to ensure smooth hand-offs at injection points. SOP Development : Draft and update Standard Operating Procedures (SOPs) for new carrier integrations and compliance frameworks. What You’ll Need: Experience : 4-6+ years of experience in transportation, logistics, or supply chain operations, with a focus on parcel or trucking networks. Carrier Management : Proven experience in a "front-line" role managing carrier performance and holding partners accountable to SLAs. Data Proficiency : Strong ability to use SQL and BI tools (Looker, Tableau) to analyze parcel data and track KPIs. Problem Solving : A proactive mindset with the ability to handle high-pressure escalations and navigate operational ambiguity. Communication : Strong professional communication skills to manage external partners firmly and collaborate effectively with internal teams. Education : Bachelor’s degree in Supply Chain, Logistics, Business, or a related field. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this position (this does not include bonus, equity and benefits): $80,000 - $102,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information. Create a Job Alert Interested in building your career at Flexport? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you first hear about Flexport? * Select... Let us know which specific channel/event/medium/etc you heard about us: Will you now or in the future require Flexport to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. * Select... Are you authorized to work lawfully in the United States for Flexport? * Select... Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * Select... Voluntary Demographic Questions At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Completing this survey is optional, but we hope that you will choose to answer. All responses are kept private and will not be used during the hiring process in any way. I identify my gender as Select... Race Select... Veteran Status Select... Submit application Powered by Greenhouse