Safety Operations Analyst Department: Safety Operations Employment Type: Full Time Location: Kazakhstan Description As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience. Key

Responsibilities Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback. Track and analyze key performance indicators (KPIs) related to safety operations. Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders. Reports to the business related to Safety data. Lead initiatives to drive continuous improvement in incident response and prevention. Proposition of new solutions to improve internal systems and external product features. Work closely with product and business teams to test new features. Run manual processes to remove non compliant users from the platform. Identify and establish partnerships that can enhance safety metrics and overall user safety. Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.) Skills, Knowledge & Expertise Proficiency in English Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery) Experience with data analysis Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred Excellent knowledge of Excel Process standardization and continuous improvement Cross-functional teamwork/stakeholder management

Why join us Help us challenge injustice by creating fair choices for millions of people across 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 240 million times and was the second most downloaded mobility app in 2022 and 2023. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation, freight delivery, task assistance, and courier delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 888 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model, and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality, and other vital initiatives.

For more information, visit www.inDrive.com.

Safety Operations Analyst

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