About the role
We’re in the business of delivering awesome meals into everyone's home or office – fast. We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway delivered an age after they order.
About
the team This role sits within the Express Integrations Team. You will be helping the hospitality industry grow as a member of the Technology org that is responsible for building the best food delivery platform for our first-party restaurant and grocery partners.
About
the role You will be responsible for managing the integration efforts and relationships across multiple parties including restaurant & grocery partners, external technology providers and business stakeholders, to ensure clear visibility within each project and drive the project to successful completion. This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow. This is a hybrid role working 3 days a week fro our London office, and you will report into our Senior Technical Integrations Manager. What you'll be doing Detailed planning: You will manage pre-kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Technical integration ownership: Manage the end-to-end technical integration of partners, from integration through to test planning, UAT, and production go-live, working with engineering and product to troubleshoot and resolve issues along the way. Management throughout the lifecycle of a project:
responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria and defining the owners of each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working toward the same goal and managing communication & changes as we roll out the product further. You’ll need to advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed. Process optimisation: It’s essential that we learn from every launch, and get quicker and more streamlined every time. You’ll be responsible for identifying where we can improve, and making sure that we execute required changes across product and engineering, business, or POS teams. Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.