About the role
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.
Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.
In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
This role exists to ensure Xelix’s products are understood clearly, adopted effectively and embedded successfully within customer operations.
As Product Adoption Consultant, you will support the rollout and adoption of Xelix’s products by delivering structured enablement, practical workflow guidance and customer-facing support across implementations and go-live activity. You will help customers and internal teams understand how the product should be used within real-world AP operations, ensuring adoption aligns to best practice and intended product outcomes.
You will work closely with Product, Services and Account Management teams to ensure enablement, onboarding and customer guidance remain aligned to product direction and operational delivery standards.
This is a hands-on role suited to someone with strong AP knowledge who enjoys educating users, supporting customer adoption and helping operational teams build confidence in new technology.
You Will
Support customer adoption for existing customers.
Deliver structured training and enablement across customers and internal teams.
Help define and maintain scalable enablement materials and onboarding approaches.
Support consultants and customer teams during implementation and early adoption phases.
Educate users on AP best practice workflows and operational usage of the platform.
Ensure training and guidance remain aligned to product updates and operational realities.
Support the collection and communication of customer feedback into Product and Services teams.
Core Responsibilities
Training & Enablement
Deliver live, virtual and recorded training sessions on the Xelix platform.
Build practical enablement content for users with varying levels of product and AP knowledge.
Maintain training and onboarding materials in line with product updates and process changes.
Support onboarding and ramp-up for internal customer-facing teams working with customers.
Ensure enablement reflects operational AP realities and day-to-day customer workflows.
Customer Adoption & Support
Support customers post implementation and early adoption phases.
Help customers adopt best-practice AP workflows within the platform.
Provide practical guidance on product functionality, operational usage and process alignment.
Identify customer adoption challenges and escalate risks or feedback appropriately.
Assist in gathering structured customer feedback to support product improvement.
Cross-Functional Collaboration
Work closely with Product, Services and Account Management teams to ensure consistent customer guidance.
Support delivery of customer communications and enablement aligned to release activity.
Help ensure training and onboarding approaches remain scalable and consistent.
Contribute to continuous improvement of adoption processes and enablement standards.
What you’ll bring
5+ years of Accounts Payable experience, ideally within an AP technology.
Experience in:
Customer training and enablement
SaaS implementations or customer support
Customer-facing operational roles
Comfortable working directly with customers and cross-functional internal teams.
Experience supporting software adoption, onboarding or operational change initiatives is beneficial.
Strong understanding of AP processes, terminology and operational workflows.
Clear and confident communication and presentation skills.
Ability to explain product functionality and process concepts in a simple, practical way.
Organised and proactive approach to enablement and customer support activities.
Strong stakeholder management and collaboration skills.
Customer-focused mindset with attention to operational detail.
Ability to identify adoption risks and escalate issues appropriately.
What Success Looks Like
Customers adopt the Xelix platform confidently and use the platform in line with intended workflows.
Training and onboarding are delivered consistently and aligned to operational customer needs.
Customers demonstrate strong early adoption and engagement following go-live.
Internal teams build confidence quickly in supporting our customers.
Customer feedback is captured clearly and shared effectively with Product and Account Management teams.
Enablement content remains accurate, practical and aligned to product evolution.
What we offer in return
💰 Competitive salary of £45,000 to £55,000 depending on experience plus 10% bonus
🏝️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
🏡 Hybrid working with two days a week from our dog-friendly Hoxton office
💪 On-site gym and cycle to work scheme
🛍️ Employee discount at over 100 retailers
🏥 Comprehensive private medical & dental cover with Vitality
🍼 Enhanced parental leave pay
📚 Learning & development culture – £1,000 personal annual budget
🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
🎯 Lots of team socials & activities
☀️ Annual team retreat
Want to learn more?
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
If you're a recruiting agency - we have an existing list of agencies we work with if required and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process
While the exact process may vary slightly depending on the role, our typical interview stages are:
Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.
We strive to make the process clear, efficient, and respectful of your time.