Apply | Mews en EN EN-GB Search Contact us Log in Platform Solutions Customers Resources Pricing Book a demo Platform Overview Explore the operating system for hotels. Mews Marketplace Explore 1000+ hospitality integrations. Products Property Management (PMS) Connect your guest experience. For staff Reservation Management Upsells Housekeeping Groups & Events Guest Intelligence Business Intelligence Accounting & Billing For guests Booking Engine Guest Check-In Point-of-Sale (POS) Simplify F&B operations. ePOS Embedded Payments Revenue Management (RMS) Grow property revenue with AI. Dynamic Pricing Demand Forecasting & Controls Portfolio & Group Pricing Payments Embedded with PMS & POS. Tokenization Automated Reconciliation Multicurrency Terminals Flexible Financing with Other Open API Security & Compliance Data & Reporting Developer Docs By property type Hotels Groups & Chains Small Hotels Independent Hotels Extended Stays Hostels Motels By role General Managers Revenue Managers Finance Teams IT Managers F&B Managers Sales & MICE Managers Article 10x Reduced onboarding time Resource Center A library of hospitality insights. LEARN Blog Research Webinars Events Matt Talks Future is Human Compare Mews Mews University Developer Docs CONNECT About Mews Press Partners Reviews & Awards Referrals Contact Event Netherlands, Amsterdam Unfold Amsterdam 2026 Register now Back to all roles Fintech Operations Director FinTech 🌍 Can you help us change the world? It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution , we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇 🧑🏻💻
About
the role First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this: This is a critical leadership role for the Fintech organization at Mews. As we enter our next phase of hypergrowth and work to mature our payments operations we are seeking an experienced payments and fintech operations leader to be our fintech "COO" to build and scale the operational backbone of our global Fintech business at Mews. This role reports directly to the SVP, GM of Fintech and would be the leader and head of our fintech operations team. This role requires a unique blend of strategic leadership and hands-on operational execution, ensuring that our payment operations, first-line compliance activities and fraud management capabilities are robust, efficient, and fully aligned with regulatory expectations. The ideal candidate brings deep experience in fintech, payments and regulated financial services, with a proven track record of optimizing and automating processes and building and running high-performing operational teams in a fast-paced environment. ✅ Your mission, should you choose to accept it: Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth. Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management. Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience. Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds. Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits. Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths. Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first. Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives. 🤝️ You’ll be a great fit if you bring a few of the below with you: 8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment. Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management. Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context. Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently. Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes. Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths. Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply. High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations. 🎉 What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech ? That success is powered by our incredible people and supported by the
benefits that help them thrive. 🌍 Global
benefits No matter where you’re based, you’ll enjoy: Participation in our company share program Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) Unlimited paid holiday (yes, really) Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. Relocation options available after 1 year Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself Flexible, hybrid working options One-off home office setup budget to make your workspace your own Monthly working-from-home and healthcare allowances ( where local healthcare
benefits are not in available ) 📍 Local
benefits We also tailor
benefits to each location - from regional healthcare coverage to team events, socials, and other
perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're
how we work. 🤷🏻 Who is Mews? We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. 💭 Life at Mews That’s what we do, but what about
