About the role
The Opportunity This is an exciting opportunity to join a highly successful, motivated team where you will lead the post-sales customer experience with Adobe, driving adoption and active use, improving the return on a customer’s technology investment and achieving and exceeding retention and growth quotas. We are looking for passionate, results-oriented sales professionals to manage an existing customer base. Our Solutions Account Managers are experienced trusted advisors to our customers, and are responsible for ensuring the overall success for a portfolio of accounts. SAMs are technology-savvy individuals with a clear understanding of the value of Adobe's solutions in driving customers' digital strategies and workflows. In this role you will build relationships with your accounts, drive renewals business and grow the annual recurring revenue of these customers. The Solution Account Manager will join an established, successful, collaborative and supportive team! This role is initially a 12 month contract.
What you'll do: Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, and become a trusted advisor to your customers, with an ability to articulate business value. Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them. Actively lead the adoption, usage, and success of a portfolio of CxO customers. Consistently use your network, influence and expertise to identify and innovate for customers in creative ways. Lead and track health and retention efforts on individual accounts, working cross-functionally with external customers, partners and a host of internal parties. Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies. Secure the renewal of the contracts of our CXO customers' installed base in coordination with colleagues in Adobe Field Sales teams. Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged. Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies. Support evolving sales processes aimed at improving renewal efficiency. What you need to succeed: 5+ years of experience in solution account management, strategic account management, consulting, or related customer-facing roles within MarTech, Digital Experience, SaaS, or related industries. An appetite for success! Great interpersonal skills and desire to work in a dynamic and fast-paced environment. Demonstrated ability to establish rapport and relationships within
