Strategy & Operations Manager

Strategy & Operations Manager - Deliveroo for Work Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is

the team for you. We’re looking for a Strategy & Operations Manager to join our London team. This is a hybrid role. In this role, you’ll help us build and lead critical cross-functional programs globally, owning strategy definition and driving execution in partnership with commercial and technical leadership. Get to know our Commercial team — what drives us,

how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/ What You’ll Be Doing You’ll be joining the Deliveroo for Work (DfW) team. DfW is Deliveroo’s B2B arm, offering simple, flexible food solutions to corporate clients across all of our markets—from team lunches and late-night meals to office events and pantry supplies. Here’s what your day-to-day might look like: Define Strategic Initiatives: Design priority global programs like Plus for Business, taking full ownership of cross-functional alignment and overarching targets. Operationalise and Execute: Build playbooks, GTM frameworks, and scalable operational models for local teams, driving execution from zero to one. Bridge Product and Business: Partner closely with Product and Tech teams to navigate complexity and build scalable technical solutions for corporate customers. Drive Global Consistency: Streamline processes across markets to reduce operational complexity while tailoring decisions to local competitive and cultural dynamics. Deliver Data-Led Governance: Track, analyze, and report on core initiative metrics to maintain rigorous visibility and continuously iterate at speed. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Strategy and Operations Expertise: Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments. Cross-Functional Influence: Exceptional stakeholder management skills with a proven ability to build consensus and drive alignment across commercial and product teams. Entrepreneurial Ownership: Demonstrated ability to thrive in ambiguous, fast-paced environments, balancing high-level strategy with hands-on execution. Data and Commercial Acumen: Strong proficiency in using data tools to solve complex problems, coupled with a deep understanding of marketplace dynamics and B2B monetisation. Leveraging Modern Tools: Practical understanding of how to apply AI tools to enhance operational output, uncover strategic questions, and drive business results.