Manager, Field Operations

responsibilities Customer-facing project ownership Serve as the primary Exowatt project point of contact for the customer from contract execution through site acceptance Runs the customer-facing project cadence: kickoff, weekly status, milestone reviews, risk reviews, and acceptance Translate customer

requirements, site conditions, and contract obligations into a clear, tracked scope Own escalation handling — internally and with the customer — with judgment about what to surface, when, and to whom Deliverables and schedule management Build and maintain the master deliverables matrix, schedule, and critical path for each deployment Coordinate inputs from Engineering, Manufacturing, Supply Chain, Field Operations, and Commercial to keep the schedule live and credible Track contract milestones, payment milestones, and acceptance criteria; ensure internal and external sign-offs happen on time Identify schedule and scope risks early, propose mitigations, and drive them to closure On-site coordination and commissioning Coordinate site readiness with the customer: civil, electrical, interconnection, permitting, and access logistics Lead pre-deployment site visits, factory acceptance reviews, and on-site installation and commissioning campaigns Partner with Field Operations to ensure safety, quality, and documentation standards are met at every step Product issue response and field service coordination Lead the incident response for deployed modules requiring technical or field attention: triage issues, determine severity, define the remediation path, and drive to resolution. Orchestrate the field response across internal engineering, service technicians, and third-party partners; ensure mobilization includes the correct personnel, components, and documentation Own customer-facing communication during field incidents, providing clear acknowledgments, credible recovery timelines, and formal closure documentation. Systematize the capture of field data: root cause analysis, corrective actions, and time-to-resolution to provide structured feedback for Engineering and Product iterations Establish the foundational tooling and conventions (ticketing, escalation paths, and service levels) necessary to scale a future Field Ops function Build out the Field Operations Function Create the reusable playbook: kickoff templates, deliverables matrices, status reporting formats, risk registers, acceptance protocols Define the operating model for how Field Operations interfaces with Engineering, Manufacturing, Supply Chain, Commercial, and Finance Establish lessons-learned and post-deployment review practices so every project makes the next one easier Scope and shape future Field Operations hires as our customer count grows. Required experience Eight to twelve years of program or project management experience delivering complex hardware deployments at customer sites Energy or power infrastructure background strongly preferred (utility-scale solar, BESS, distributed generation, data center power, microgrid). Industrial hardware, modular construction, telecom infrastructure, or industrial automation deployment experience considered Demonstrated ownership of multi-million-dollar customer deployments from contract through acceptance Direct, executive-grade customer-facing experience — has been the named project owner with a large enterprise customer Fluency with project management fundamentals: schedule, scope, risk, budget, change control, dependency management Strong written and verbal communication; able to produce executive-grade status communications without hand-holding Comfortable in an early-stage environment: builds the process while running the project, rather than waiting for the process to exist. Ability to travel to customer sites as deployment phases require (typically twenty-five to forty percent during active deployment). Preferred experience Engineering background (mechanical, civil, electrical, industrial) or equivalent technical fluency to engage credibly with internal engineering and customer technical staff Experience standing up a deployments, delivery, or technical program management function at an earlier-stage hardware company PMP, PgMP, or equivalent credential Familiarity with EPC, owner's engineer, and AHJ permitting workflows in U.S. jurisdictions. \n What We Offer: Competitive salary and equity options. Comprehensive

benefits package, including health, dental, and retirement plans. A dynamic work environment that fosters creativity and innovation. Opportunities for professional growth and development in a rapidly evolving industry. Relocation assistance.

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