At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description:
About
the role Are you driven by the desire to offer unparalleled technical assistance and unravel intricate issues? Cotality is on the lookout for a hybrid-remote committed and deeply customer-oriented Technical Customer Care Associate. Your role is paramount, serving as the primary touchpoint for our most valued clients, ensuring their tech queries are addressed swiftly and expertly. Your tasks encompass overseeing intricate tickets, delving deep into issues for diagnosis, and ensuring apt escalation when needed. As the chief advocate for users during ticket lifecycles, you'll also facilitate communication in meetings with both internal teams and external partners, ensuring everyone stays informed and aligned. At Cotality, we champion a culture of growth, empowering you to learn, excel, and reach your pinnacle of success. Location: This role will be based in Dallas or OKC, where candidates should live within a commutable distance. Our current model is hybrid, 1 day onsite, in office with the remaining remote. Training: New employees can expect 4-6 weeks of training. Schedule: Center hours are 7:00am - 7:00pm CT. Post training, employees can exercise a hybrid work model, with 1 day onsite and 4 days working remotely, based on individual performance. This model could change based on business needs. Employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00pm, but still within center hours of operation. Adherence to working these hours is required, no exceptions. Job
Responsibilities: Manage inbound technical inquiries on behalf of client, acting as an extension of our client This role may support ‘white glove’/top tier clients with more stringent SLA
requirements Interact with clients (in addition to Users) to review more complex issues via calls, meetings, etc. Interact with internal stakeholders from Client Success, Product and Sales should escalations occur Support both internal and external users with complex technical and application issues Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems) Provide first level assistance for defined problems and escalate tickets/calls as necessary Troubleshoot and resolve moderately complex support and functionality issues with little supervision and more advanced complex issues with assistance from others. Must use critical thinking to ascertain when to advance/escalate the issue Validate and run scripts in applications such as SQL, Azure, etc. May build/run/send custom manual/ad hoc reports for clients Thoroughly document all tickets, research, and resolutions in CRM and ticket tracking system Consult knowledge database to optimize resolutions and follow through on resolution with callers Provides timely follow up to inquiries per established business SLAs Acts as a mentor to new hires and may assist with training Job
Qualifications: High School Diploma or GED required 2-year technical degree or equivalent technical work-related experience required 3+ years applicable technical/support work experience highly preferred Experience in real estate/mortgage/appraisal industry preferred Demonstrated outstanding customer service skills; has exhibited a consistent track record of responsiveness and acting as an advocate for customer; establishes relationships and gains trust and respect May facilitate issue review discussions with client therefore must have basic client facing skill set to articulate effectively. Quality decision-making skills; makes good decisions based upon a mixture of analysis, experience and judgement Strong problem-solving skills; probes for clear understanding of the issues, is naturally curious, looks beyond the obvious and works effectively to diagnose and comes up with the best answers Excellent listening skills; can accurately restate the question/issue from the client’s perspective to ensure clear understanding Excellent communication skills; provides clear, concise and accurate information and shows empathy in verbal and written form Strong interpersonal skills; ability to work well with cross-functional and geographically distributed teams; personable, self-motivated, flexible, and a team player; a history of establishing and maintaining effective working relationships with fellow employees and clients Strong time management skills; must be able to multi-task and maintain focus with a strong attention to detail; able to prioritize, meet deadlines while completing tasks in a timely manner Meet attendance schedule with dependability and consistency per business guidelines Must possess knowledge of technical applications (for example SQL) based on the business unit. Annual Pay Range: 30,100 - 45,760 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. Thrive with Cotality At Cotality, we offer more than just a job, we provide a
benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful
perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial
Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and
benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their
compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [email protected] or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at [email protected]. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at [email protected]. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
