Lead Business Analyst

requirements into functional specifications and work with technical teams on solution design and delivery. Participate in system design reviews, configuration decisions, testing (SIT/UAT), and production deployments. Process Excellence & Efficiency Evaluate current O2C processes, controls, and system usage to identify gaps, bottlenecks, and improvement opportunities. Take the lead in driving efficiency, standardization, and automation across billing and revenue processes globally. Develop and maintain functional documentation, process flows, and training materials for end users. Lead discussions with analytics and data teams to define finance and O2C

requirements for the next-generation, enterprise-wide data warehouse and related reporting solutions. Global Stakeholder Support Support finance and operations teams across US and India, with a primary focus on users in India, bridging communication and coordination between these regions and considering region-specific

requirements and timelines. Work in an evening shift to ensure effective overlap with North American and European stakeholders. Support local compliance needs, reporting, and operational nuances within the global O2C framework. Here's What You Need: Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field. 8+ years of experience in an Order-to-Cash, Billing, AR, or Revenue operations/analyst role. Demonstrated experience working with external CRM systems (e.g., Salesforce/SFDC) as the upstream order and customer data source into Oracle EBS. Experience supporting global operations covering multiple regions. Prior work in a global company with distributed teams and cross-time zone collaboration. Deep understanding of end-to-end O2C processes: order capture, billing, invoicing, revenue processing, collections, and adjustments. Strong functional knowledge of Oracle EBS data model, setups, and configurations in the O2C domain. Understanding in integrations (interfaces, APIs, or middleware) between ERP and peripheral systems. Proficiency in SQL/Excel for data analysis, troubleshooting, and reconciliation is a plus. Ability to create functional design documents, test cases, and user guides. Excellent stakeholder management skills, with the ability to work effectively with both Finance and IT/technical teams. Strong analytical and problem-solving capabilities; comfortable leading root-cause analysis and driving solutions. AI & Digital Enablement Drive adoption of AI capabilities within finance processes, including: AI-assisted reconciliations and anomaly detection in GL and subledgers Predictive analytics for revenue, cash flow, and expense forecasting Intelligent document processing for invoices and financial data extraction Natural language query/reporting tools to improve access to financial insights Partnering with IT to integrate AI solutions with Oracle EBS and adjacent system setups Preferred

Qualifications Experience with Salesforce (SFDC) specifically as the upstream CRM for Oracle EBS. Exposure to revenue recognition standards (e.g., ASC 606/IFRS 15) and their implementation in Oracle EBS. Experience working in a SaaS, subscription, or high-volume transactional environment. Prior involvement in ERP/CRM implementation, rollout, or major enhancement projects in the O2C domain. Ensures stable and efficient order-to-cash operations with minimal disruption to business users across regions. Acts as a trusted bridge between Finance and IT, ensuring business needs are translated into effective system solutions. Proactively identifies and leads process and system improvements that reduce manual effort, improve accuracy, and shorten billing/revenue cycles. Demonstrates strong ownership, accountability, and communication while supporting global teams in a hybrid, evening-shift model.

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