About the role
User Support Service Manager (Maternity Cover) Accurx is solving healthcare productivity for the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe , our AI-powered note-taker that drafts medical notes in real-time. We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be. What impact will our User Support Service Manager have to do with it? As the User Support Service Manager, you will directly shape the quality and consistency of our user experience. Your mission is to elevate our support function to a world-class standard, ensuring Accurx stands out as a market leader during competitive tender processes. Key
Responsibilities & Projects We need a leader who can move at pace to drive high-impact initiatives, including: Boosting CSAT: Implementing strategies to quickly transform customer satisfaction. Optimising Workflows: Automating responses and processes to drastically reduce first-response and incident response. Team Development: Raising performance standards and coaching
the team to excellence. What you’ll manage day to day People Leadership: Line manage a team of Support Specialists and Seniors. You'll own 1:1s, performance reviews, career development, and hiring/probation decisions, creating an environment where your team can excel. Daily Operations, Scheduling & Weekend Cover: Lead daily standups, manage
