About the role

About Aurelian

Aurelian is transforming how emergency calls are handled in the U.S. Our AI-powered virtual operator manages non-emergency 9-1-1 calls—helping dispatchers stay focused on real crises. The result: faster emergency response times, lower burnout, and better outcomes for communities.

Every day, emergency communication centers (ECCs) handle thousands of administrative calls from noise complaints to animal control requests—stretching already under-resourced teams. Aurelian is solving this by deploying intelligent call automation that triages and routes these calls with no human intervention.

We’re live in ECCs across the country, answering thousands of calls per day, and backed by leading investors including Y Combinator. We recently closed our Series A and are scaling fast. Now, we’re hiring a Chief of Staff to support the CEO and leadership team as we navigate this next phase of growth.

About the Role

This role is perfect for someone early in their career (2–5 years of experience) looking to step into a high-trust, high-exposure position that touches nearly every part of the business. As Chief of Staff, you’ll work directly with the CEO to drive strategic priorities, streamline internal operations, and accelerate decision-making.

You’ll work on a mix of short-term problems and long-term planning—whether it’s shaping a go-to-market play, supporting fundraising prep, coordinating executive alignment, or partnering with marketing to scale our event strategy. You’ll have a front-row seat to how a startup scales, and the opportunity to take on more ownership quickly.

What You'll Do

Support CEO and Leadership Team

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

Chief of Staff

About the role

About Aurelian

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