About the role
Claims Advocate - San Francisco, California, United States - Mountain View, California, United States Why Waymo Why Waymo Why Waymo Subheadline goes here lorem ipsum --> Working at Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early Careers Early Careers Subheadline goes here lorem ipsum How we hire How we hire Subheadline goes here lorem ipsum Open roles Open roles Subheadline goes here lorem ipsum --> Early careers How we hire Open roles Visit Waymo.com My settings Why Waymo Working at Waymo Culture Benefits Belonging Community Engagement Locations Teams Software Engineering Ops & Supply Chain AI Foundations Hardware Engineering Product & Design G & A Early careers How we hire Open roles Visit Waymo.com My settings Kiosk mode Claims Advocate Mountain View, California, United States. San Francisco, California, United States Full-Time Insurance 4178 Apply now Claims Advocate 4178 On Site Mountain View, California San Francisco, California Insurance Full-Time Add to favorites View favorites Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners. In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team You will: Review and triage claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense. Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations Professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners. Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle. You have: 7+ years insurance claim experience (preferably in Auto Liability and General Liability) Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement. Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills. Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment. The ability to manage a large inventory of claims, maintain SLAs and provide oversight to claim handling partners (whether carriers, TPAs, or otherwise). We prefer: Experience with US and International markets CPCU, AIC and/or SCLA Travel requirements Minimal to none The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $125,000—$157,000 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email [email protected]. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.) Tweet Share Related Job Openings Insurance Risk Manager Mountain View, California. San Francisco, California Security Operations Center Watch Lead Tempe, Arizona Strategy and Operations Lead, Risk & Insurance Mountain View, California. San Francisco, California. New York City, New York Global Service Delivery Program Lead Tempe, Arizona. Los Angeles, California. Mountain View, California. San Francisco, California Quick Links How We Hire Our Benefits Some of our Benefits Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Previous Next Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Supporting families When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents. Community and personal development At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer. Cool perks Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. Learn more Ready to Apply? Waymo.com Candidate Privacy Policy Privacy Policy Terms Zero Tolerance Safety Publications Contact Us Blog Research Legal First Responders Waymo Community Notice to CA Residents © 2019-2024 Waymo LLC Search jobs Candidate Details Cookies allow websites to make your Internet experience better. 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