About the role
Client Success Manager
This is a remote, contract role based in Canada and open only to Canadian residents.
DianaHR is reshaping how small and medium-sized businesses manage their HR and people operations. We provide AI-enhanced support to help businesses set up payroll, stay compliant, manage onboarding, and handle employee documentation. Our team combines smart technology with human judgment to give business owners peace of mind.
We’re a small, early-stage startup — which means the work is fast-paced, dynamic, and constantly evolving. We work hard, move quickly, and value people who can bring structure to ambiguity, stay steady under pressure, and thrive in the unstructured opportunity that comes with building something new.
We’re looking for a Client Success Manager to join our growing team. This is a high-impact, client-facing role focused on driving excellent service delivery, managing HR-related workflows, and supporting operational excellence across multiple client accounts.
What You’ll Do
As a Client Success Manager, you’ll be the primary account manager and trusted partner for a portfolio of clients — building lasting relationships while ensuring smooth, compliant people operations.
You will:
- Own client relationships
- Act as the day-to-day point of contact for multiple client accounts.
- Build trust through proactive communication, clear updates, and high-quality delivery.
- Anticipate client needs and provide confident, solution-oriented support.
- Drive HR-related operations for your client portfolio
