Client Success Operations Manager

Process Improvement & Training

• Develop playbooks and SOPs for onboarding, validation, and troubleshooting.
• Train internal teams (AEs, AMs, and CS) on key system workflows.
• Collaborate with Product and Risk to identify gaps and surface operational improvements. • Standardize processes to improve reporting and prevent workflow breakdowns.

What We Are Looking For

• 2–5 years of experience in Customer Success, Operations, or Implementation (preferably SaaS, proptech, or insurance).
• Strong technical aptitude with systems such as Yardi, AppFolio, Entrata, or similar property management software.
• Excellent attention to detail and data integrity skills.
• Confident communicator who can explain technical issues to non-technical stakeholders.
• Process-driven, proactive, and organized with strong ownership over client success.
• Comfortable working in-person, 6 days per week in a fast-paced startup environment.

Compensation and Growth Path

• Base Salary: $70,000–$90,000 (based on experience)
• On-Target Earnings (OTE): $90,000–$120,000 with quarterly performance bonuses
• Performance Bonuses: Based on client retention, satisfaction (CSAT/NPS), and data accuracy KPIs
• Career Growth: Clear pathway to Senior CSM, Implementation Manager, or Account Manager roles based on performance

Note: This role does not include equity. Compensation is structured for strong base stability with meaningful performance upside.

Why Join Beagle

• Ground-Floor Impact: Help shape how Beagle delivers success to its growing client base.
• Cross-Functional Exposure: Work directly with Sales, Product, and Risk teams.
• Mission with Momentum: Be part of a team redefining insurance with data accuracy and integrity.
• Career Acceleration: Top performers grow quickly into leadership or commercial-facing roles.
• Operational Excellence Culture: Every process you improve scales nationally.

In-person only. Full-time. No remote options. If you are ready to combine customer success with operational precision, this is your opportunity to help shape the foundation of Beagle’s client experience. Apply now and join us in rebuilding insurance from the ground up.