About the role
We are looking for a self-driven and competent Executive-Collections to facilitate our collection process and contact B2C customers for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments.
Responsibilities
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments
- Negotiating suitable payment plans.
- Take actions to encourage timely debt payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Assist in improving collection strategies to drive continuous improvement in the collections process.
- Research and resolve payment discrepancies.
- Verify clients and customers who appear to be potential defaulters.
What are we looking for?
- Minimum 1 year of experience in a B2C collections role
- Good communication skills.
- Ability to work in a deadline driven and target-based role.
- Knowledge of MS-Office is a must.
- Should be comfortable with daily outbound calling
