Content Designer

Job Application for Content Designer at Justworks Back to jobs Content Designer New York, New York Apply Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate content designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience. As a Content Designer, you will work closely with cross-functional partners to design and deliver the Justworks experience. In this role, you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often, holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail, constantly striving to shape complex, difficult user problems into simple, seamless experiences. Your Success Profile What You Will Work On Design experiences across the entire product development lifecycle, from discovery to conceptualization to delivery and launch; ensure that content is woven seamlessly into the user experience, enhancing every interaction Write, edit, and test clear cross-channel communications to guide our customers and the user experience. This includes product flows, transactional emails, terminology, and other content needs across Justworks products. Collaborate with other designers, product managers, researchers, marketers, data scientists, and engineers to identify, define, and solve design problems Conduct and collaborate on user research, testing, and data analysis to understand user behavior and inform design decisions, ensuring that every word and interaction is purposeful and impactful. Validate design decisions through rapid prototyping and experimentation Help shape our internal content patterns with consistency and efficiency in mind Perform other related responsibilities as needed based on department and/or organizational needs. How You Will Do Your Work As a Content Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: Customer focus - builds strong customer relationships and delivers customer-centric solutions. Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism. Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Results-driven - consistently achieves results, even under difficult circumstances. Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications 3-5 years of relevant experience in ux writing or content design A curious & relentless problem-solver, with keen attention to detail A fierce advocate for users and their experience who is passionate about the role content plays in the overall product experience A writer, with a passion for crafting clear, accurate and concise messages Ability to operate like a design business leader–understanding that designers solve business problems through the lens of design. Ability to breakdown and simplify complex concepts into easy-to-understand messages Systems thinker, creating content with consistency and scale in mind Highly collaborate with an eagerness to learn Knowledge of SaAS and/or HRIS space, preferred The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $160,000.00 per year. #LI-Hybrid #LI-DW1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at . Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report Create a Job Alert Interested in building your career at Justworks? Get future opportunities sent straight to your email. 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We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future. Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all. At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers. We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time. Beyond the binary | We understand that gender expression and identity should not be conflated. What is your gender identity? * Select... Would you describe yourself as transgender? * Select... Love is love | What is your sexual orientation? * Select... Ethnicity and race | Race is a social construct and no group is a monolith. How would you describe yourself? * Select... Veteran status | Are you a veteran? * Select... Are you a spouse or domestic partner to a veteran? * Select... Educational and learning experiences | We understand that folks gain expertise and knowledge through a variety of means. 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