About the role
About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. About the Job We are looking for a writer/editor to join the Loyalty Team. This is a role focused on telling the Blackbird story and value prop across a variety of surfaces, from our forward-thinking Substack to consumer emails to copywriting for social and our app. You will work closely with our Head of Brand and our Head of Video to ensure the Blackbird story is being told in a consistent, cohesive, and compelling way.
Responsibilities Steward of the Blackbird voice anywhere consumer-facing copy appears, from ghostwriting communications of our CEO to in-app messaging. Own "The Supersonic," our Substack, from building the editorial calendar and assigning stories to editing freelance pieces and publishing the content. Write, produce, and send all consumer-facing emails, including "The Weekly Flyer," a content-driven email that goes out to every market. Coordinate with internal teams to highlight new restaurant openings and local community initiatives in each market. Manage email communications across all current and future audience segments. Prepare weekly content metrics reports for the Head of Brand and other stakeholders. Work closely with the social editor to ensure all content has best in class captions that reflect the Blackbird voice. Partner with the Design team on all copywriting initiatives, from new in-app surfaces to social assets to out of home advertising.